Introduction
This Privacy Policy explains how Subtle and Beyond Counselling collects, uses, and protects your personal information. Your privacy is of the utmost importance to us, and we are committed to handling your data with care and transparency in compliance with applicable data protection laws, such as GDPR.
1. Information We Collect
We collect various types of personal information to provide our counselling services. This may include:
Contact Information: Name, email address, phone number, and postal address.
Personal Details: Age, gender, date of birth, and marital status.
Health and Medical Information: Details about your physical and mental health, which are essential for providing effective therapy.
Communication Records: Notes from our correspondence, including emails and phone calls.
Payment Information: The details required to process payments for our services.
Website Data: Technical data like IP addresses, browser type, and cookies for website analytics and security.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide counselling services: To assess your needs and offer services tailored to your requirements.
Internal record-keeping: For administrative and accounting purposes.
Communication: To respond to your inquiries, schedule appointments, and provide service-related updates.
Legal obligations: To comply with legal or regulatory requirements.
3. Confidentiality and Its Limits
All information shared with your counsellor is confidential. However, there are legal and ethical exceptions where confidentiality must be broken. Your counsellor may be required to disclose information if:
There is a serious and immediate risk of harm to yourself or others.
There is a risk of a child or vulnerable adult being abused or neglected.
A court of law subpoenas your records.
In all other circumstances, your information will not be shared without your explicit consent. Please note that while counsellors may discuss aspects of their work with a professional supervisor, your identity will remain protected.
4. Data Security
We are committed to ensuring the security of your personal information. We implement appropriate physical, electronic, and managerial procedures to safeguard your data. However, please be aware that no data transmission over the internet can be guaranteed as completely secure.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With your consent: If you give us explicit permission to share your information for a specific purpose.
Service providers: We may use third-party services (e.g., for appointment scheduling or payment processing) that may have access to your personal information. These providers are obligated to maintain confidentiality.
Legal requirements: When required by law or to protect our legal rights.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and in compliance with professional and legal standards.
7. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct any inaccurate or incomplete information.
Erasure: Request that we delete your personal data (“right to be forgotten”).
Restriction: Request that we limit the way we use your data.
Objection: Object to the processing of your personal data.
If you have any questions about this privacy policy or your rights, don’t hesitate to get in touch with us at Contact to us +91 94222 88874
Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised effective date.
Effective Date: 02/09/2025